FAQ
Welcome to the Rúngne FAQ, we’ve got answers to your top questions right here. If you need more help, we’re just a click away. Drop us an email at support@rungne.com, and we’ll be in touch within hours. Let’s get you sorted!
All Your Burning Questions Answered
Why choose Rúngne over other brands?
Here's exactly why;
- Quality and Durability: We use top-notch materials built to handle climbing and active lifestyles. Our gear stands up to your adventures and keeps going strong.
- Comfort and Fit: Designed with climbers in mind, our gear offers a fit that moves with you. Whether you're scaling walls or kicking back, you’ll feel right at home.
- Innovative Design: We’re all about integrating pro feedback into our designs. Our gear is crafted to enhance your performance and comfort.
- Sustainability: Eco-friendly materials and ethical manufacturing is important to us. We’re committed to keeping things green while delivering gear that performs.
How do I find the right size for my Rúngne purchase?
Finding your perfect fit is easy with our size guide. You can find it on each product page. Just check the measurements and follow the tips to make sure your Rúngne gear fits like it was tailored for you and performs at its best.
How is the clothing made?
Our clothing is crafted with care in ethically selected factories around the world. We prioritize high-quality production and fair labor practices to ensure you get the best gear with a conscience. If you have specific questions about our manufacturing locations or practices, just give us a shout.
Back in Stock Notifications
For items that are currently out of stock, simply click the "Notify Me When Available" button. You’ll be added to our waitlist and receive an email notification as soon as the product is back in stock. This way, you won't miss out on getting your hands on your favorite items.
Warranty & Repair
Do you offer warranty for your products?
Yes, we stand by the quality of our gear! All products purchased on Rúngne.com come with a 2-year warranty covering any manufacturer defects, including issues with design, materials, or craftsmanship.
If you spot a defect, let us know within 2 months of noticing it. Please note that our warranty doesn’t cover damage from impacts, improper use, or other issues not related to manufacturing defects.
Damaged Items
We aim for top-notch quality, but sometimes things slip through. If your item arrives damaged, here’s what to do:
- Head to our return portal and select the "damaged product" option.
- Upload a photo of the damage to help us verify the issue.
- Submit the request, and our team will get back to you with next steps.
We’ll sort it out ASAP.
Returns, Replacements, & Cancelations
Do you offer refunds and exchange?
Rest assured. At Rúngne, we want you to be thrilled with your purchase. Here's how it works:
- Refunds & Exchanges: You’ve got 30 days from the delivery date to return or exchange your item. Just keep it in its original condition—unworn, unused, with tags, and in the original packaging if possible.
- Return Label Fee: The cost of the return label varies based on the package weight and shipping zone. The exact fee will be shown in the return portal before you confirm your return.
- Exchanges: The fee is applied when we process your exchange after receiving the returned item. For refunds, the fee will be deducted from the amount refunded.
To kick off your return or exchange, head here: Return Portal
How can I cancel my order?
If you need to cancel your order, act fast! We can only cancel or modify orders that haven't been shipped yet. Reach out to us at support@rungne.com or hit us up on Live Chat as soon as possible for assistance.
Wrong Items Received
Received the wrong item? We're sorry about that! Please reach out to us through our Contact Us form or jump on Live Chat, and we'll help you sort it out. If you can, include a photo of the item you received so we can resolve it as quickly as possible.
Unmet Expectations
We want you to love your Rúngne purchase. If something isn't quite right, you can request a return within 30 days of delivery through our Return Portal.
Once your return request is submitted, we'll review it and help you find the best solution—whether that's a refund, replacement, exchange, or store credit.
Please note that refunds and exchanges are processed once the returned item has been received and inspected.
If you have any questions or need a hand, our support team is always happy to help.
Your satisfaction is our top priority, and we're here to make sure you're happy with your Rúngne experience.
What is the policy for returning or exchanging an item due to an order mistake?
No worries—it happens!
Simply head to our Return Portal and submit a return request within 30 days of delivery. Once we receive and inspect the returned item, we'll process your exchange.
Please note:
- Return label fees apply and will be shown in the Return Portal before you submit your request.
- If there's a price difference between the original and replacement item, we'll either charge or refund the difference as applicable.
- We'll ship your replacement item at no additional shipping cost once your exchange has been processed.
If you have any questions or need a hand, our support team is always happy to help.
