Return & Refund Policy

✅ Eligibility for Returns

• Returns are accepted within 14 days of delivery, provided that:
  • The products are defective, damaged, or incorrect due to an error on our part.
• Products must be:
  • In their original packaging,
  • Unused, and
  • In saleable condition.
• Returns are not accepted for:
  • Overstock or unsold inventory
  • Customer returns
  • Products covered under the “60-Day Risk-Free” program (unless Section 5A applies)

📦 Return Process

1. To initiate a return, contact partners@rungne.com within 14 days of receiving goods and include:
   • Your order number
   • A description of the issue
   • Photos, if applicable
2. Upon approval, detailed return instructions will be provided.
3. The Retailer is responsible for return shipping costs, unless the return is due to a defect or an error on our part.

💸 Refund Process

• Once the returned products are received and inspected, we’ll notify you of your refund status.
• Approved refunds are processed within 14 business days and will be credited to:
  • The original payment method, or
  • As a credit toward future orders.
• Shipping costs are non-refundable, unless the return results from a defective product or Rungne’s error.

🔁 Exchanges

Direct exchanges are not available.

If an exchange is desired, the retailer must:

• Return the original product (if eligible), and
• Place a new order for the replacement product.

🎯 Promotional Programs

🧗♂️ A. 60-Day Risk-Free Guarantee (First Order Only)

• Applies only to a retailer’s first wholesale order, up to a maximum value of $2,000 USD.
• Retailers may try Rungne chalk products for 60 days risk-free.
• If not satisfied within 60 days of delivery:
  • Contact partners@rungne.com to request a refund.
  • No return shipment required — you keep the product.
  • A full refund (up to the $2,000 limit) will be issued within 14 business days.
• This offer is designed to reduce onboarding friction and help new partners confidently stock Rungne.
• ⚠️ Cannot be combined with the “Pay After You Sell (Net 60)” program.

💰 B. Pay After You Sell (Net 60)

• Available for ongoing wholesale partners where extended payment terms help close a deal.
• Payment is due 60 days after delivery of goods.
• Standard return and refund terms (Sections 1–4) apply.
• Payment is due regardless of sell-through performance.
• Average partner sell-through occurs within 30–90 days.
• ⚠️ Cannot be combined with the “60-Day Risk-Free” program.

📌 Important Notes

• Rungne Apparel AS reserves the right to modify or discontinue promotional programs at any time.
• Any exceptions must be agreed upon in writing with your Retail Partnership Manager.
• This policy applies globally to all B2B orders, unless otherwise specified by a regional distribution agreement.