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Customer Reviews

Based on 2 reviews
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Guy Pharao
Tod bag natural

it's great bag, solid of great quality. I used to put my climbing stuff into a backpack but it so much more confortable to use this bag, so now I only use this bag. Thanks to the team for the great quality of your product and incredible customer service.

A
Amanda
Disappointed

At first I was so happy with this tote. It seemed strong and of good quality. I would use it to carry my climbing gear, clothes for camping trips etc. Until it got pretty dirty. So like my other bags I have from MEC and REI I put it in the wash, gentle cycle, cold water, and shockingly the thread came undone and there is now a giant hole down one seam. Because of how the fabric is woven, it just keeps unraveling and I cant sew it. Pretty disappointing for a bag that I havent had for very long.

Hey Amanda, thanks for taking the time to share your feedback, and I’m really sorry to hear about the issue you experienced. That’s definitely not the kind of experience we aim to deliver. We’d love to take a closer look and make things right for you. We’ve reached out to you directly to follow up, and we truly appreciate you flagging this, it helps us do better.