Made to Last Guarantee
Your gear rides with you, and we've got its back for 5 years. If a defect pops up, snap clear photos and send your receipt within 30 days. We'll repair, replace, or refund—provided you treated your gear right—and you'll cover the shipping.
Full Terms & Conditions
Scope & Coverage:
This guarantee applies only to products purchased directly from our webstore www.rungne.com:
Coverage lasts for 5 years from the original purchase date.
Eligible Claims & Remedies:
- Customers must notify us within 30 days of noticing any defect.
- Claims must include:
- Clear photos of the defect
- A valid purchase receipt - At our discretion, we will provide the best remedy available by either repairing, replacing, or refunding the product.
Exclusions & Limitations:
- This guarantee is void if the product has been misused, such as by failing to follow the provided washing and care instructions, or if unauthorized repairs or modifications have been performed.
- Defects resulting from normal wear and tear, accidents, or cosmetic damage that does not affect functionality are excluded.
- The guarantee is non-transferable and applies solely to the original purchaser.
Shipping & Returns:
- Customers are responsible for all shipping costs, including both the return of the defective product and the delivery of any replacement.
General Provisions:
- This document constitutes the entire guarantee agreement regarding the covered products and supersedes any other warranties, express or implied.
- Rúngne reserves the right to determine the appropriate remedy (repair, replacement, or refund) based on the specifics of the claim.
- These terms are subject to applicable local laws and consumer rights.
For any claims or questions, please contact support@rungne.com.
