FAQ's

Here's exactly why;

• Quality and Durability: We use top-notch materials built to handle climbing and active lifestyles. Our gear stands up to your adventures and keeps going strong.
• Comfort and Fit: Designed with climbers in mind, our gear offers a fit that moves with you. Whether you're scaling walls or kicking back, you’ll feel right at home.
• Innovative Design: We’re all about integrating pro feedback into our designs. Our gear is crafted to enhance your performance and comfort.
• Sustainability: Eco-friendly materials and ethical manufacturing is important to us. We’re committed to keeping things green while delivering gear that performs.

Finding your perfect fit is easy with our size guide. You can find it on each product page. Just check the measurements and follow the tips to make sure your Rúngne gear fits like it was tailored for you and performs at its best.

At the moment, we only accept payments in USD. We're working on offering more currency options in the future. Thanks for your understanding.

Our clothing is crafted with care in ethically selected factories around the world. We prioritize high-quality production and fair labor practices to ensure you get the best gear with a conscience. If you have specific questions about our manufacturing locations or practices, just give us a shout.

For items that are currently out of stock, simply click the "Notify Me When Available" button. You’ll be added to our waitlist and receive an email notification as soon as the product is back in stock. This way, you won't miss out on getting your hands on your favorite items.

Yes, we stand by the quality of our gear! All products purchased on Rúngne.com come with a 2-year warranty covering any manufacturer defects, including issues with design, materials, or craftsmanship. 

If you spot a defect, let us know within 2 months of noticing it. Please note that our warranty doesn’t cover damage from impacts, improper use, or other issues not related to manufacturing defects.

We aim for top-notch quality, but sometimes things slip through. If your item arrives damaged, here’s what to do:

1. Head to our return portal and select the "damaged product" option.
2. Upload a photo of the damage to help us verify the issue.
3. Submit the request, and our team will get back to you with next steps.

We’ll sort it out ASAP. 

Rest assured. At Rúngne, we want you to be thrilled with your purchase. Here's how it works:

- Refunds & Exchanges: You’ve got 30 days from the delivery date to return or exchange your item. Just keep it in its original condition—unworn, unused, with tags, and in the original packaging if possible.

- Return Fees:

  - International: $25 USD

  - Domestic: $5 USD

- Exchanges: The fee is applied when we process your exchange after receiving the returned item. For refunds, the fee will be deducted from the amount refunded.

To kick off your return or exchange, head here: Return Portal

If you need to cancel your order, act fast! We can only cancel or modify orders that haven't been shipped yet. Reach out to us at support@rungne.comor hit us up on Live Chat as soon as possible for assistance.

If you’ve received the wrong items, no worries. Head over to our return portal and select "I’ve received wrong items." You’ll need to upload a picture of the product you received. After that, return the incorrect item to us, and we’ll ship out the correct one right away—no return fee will be charged.

We want you to be thrilled with your Rúngne purchase, so if something hasn’t lived up to your expectations, reach out to us within 30 days of delivery. We’ll work with you to find the best solution, whether that’s a full or partial refund, a replacement, or store credit.

To start the process, contact us at support@rungne.com. Our team is here to assist you every step of the way. Please note that refunds or exchanges will only be processed once we’ve received the returned item.

Your satisfaction is our top priority, and we’re here to make sure you’re happy with your shopping experience.

If you’ve ordered the wrong item, no worries. Here’s how it works:

1. Return the Wrong Item: Send back the incorrect item for an exchange. You’ll be responsible for the return fee and any price difference.
2. No Extra Shipping Costs: Once we get the returned item, we’ll ship out the correct one without any additional shipping or customs fees.
3. Need Help? Reach out to our customer support team for assistance with processing your return or exchange. 

We’ll get you sorted and make sure you get what you ordered!