Hello! Thank you for taking the time to share your feedback, and I sincerely apologize for the inconvenience you experienced with your recent order.
To provide some clarity, your order was placed on December 15, 2023, and was prepared for shipping on December 18th, 2023. Please note that we don't have shipments over the weekends (December 16-17), as we only dispatch orders on working days from Monday to Friday.
We understand the importance of timely deliveries, especially during the holiday season. FedEx picked up your parcel from our warehouse, and while they typically scan packages the following day, there can sometimes be delays in their tracking updates.
For more details on our shipping procedures, you may refer to our policy here: https://rungne.com/policies/shipping-policy.
We genuinely regret any miscommunication or inconvenience you may have experienced. Your satisfaction is important to us, and we'll take your feedback as an opportunity to improve our services.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
