Welcome to the Rúngne FAQ! We've gathered answers to your most burning questions right here. Remember, we're always a click away if you need more help. Just shoot us an email at email@example.com, and we promise to get back to you within hours. Let's get you sorted!
All Your Burning Questions Answered
Why choose Rúngne over other brands?
Great question! Here's why Rúngne Apparel totally rocks:
- Mix Master: We've got the magic formula for blending comfort and performance like no other brand. Our clothes feel great and help you perform at your best.
- Multipurpose Magic: Our gear is so versatile, it's perfect for your climbing adventures AND your Netflix binges. Who said you can't have it all?
- Eco-Extraordinaire: Sustainability is our jam, and we rock it at every level. From materials to production, we're all about keeping it green.
- Affordably Awesome: With Rúngne Apparel, you get quality products without the price tag shock. So you can look cool and save your cash for more adventures.
How do I find the right size for my Rúngne purchase?
Finding your perfect fit is a breeze with our handy size guide, available on each product page. Just follow the measurements and tips to make sure you'll be feeling great and doing great in your Rúngne Apparel!
What countries do you ship to, and how long does shipping take?
We're stoked to send our fantastic products to the USA, Canada, Germany, and beyond! Shipping times may vary, but it's typically 2-7 days. Either way, we'll make sure your new Rúngne Apparel reaches you in a jiffy!
How can I track my order after it has been shipped?
We're as excited as you are for your Rúngne Apparel to arrive! Once your order ships, we'll send you a tracking number via email, so you can keep an eye on your package as it makes its way to your doorstep.
What is Rúngne's return policy, and how do I initiate a return?
We want you to absolutely love your purchase, but if you change your mind, no worries! You have 30 days to return any item in its original condition, and we'll guide you through the simple process on our Returns page.
Warranty & Repair
Do you offer warranty for your products?
All our products are subject to quality control.
Products purchased on rungne.com have a 2-year warranty.
Our warranty provides a guarantee against manufacturer defects.
The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.
It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.
All of our products go through quality control, but sometimes due to human error, some problems are not caught right away. While we do our best in preparing your order for safe shipment (and are confident that the carrier does their best in safely delivering your package), accidents happen.
To verify the damage and to ship you a replacement as quickly as possible, please take a picture of the damage and send it to us at firstname.lastname@example.org describing the issue.
Returns, Replacements, & Cancelations
Do you offer refunds and exchange?
At Rúngne, we want you to shop with confidence, which is why we offer a 30-day refund/exchange policy.
You can return any product within 30 days, as long as it’s unused and in a re-saleable condition.
Please note that for returns, shipping cost is handled by the customer and is non-refundable.
After 30 days from the delivery of your order we are unable to issue refunds, replacements, or credits.
To get in touch with us concerning a return or cancelation, please email us at email@example.com.
How can I cancel my order?
Only unshipped orders are able to be canceled or altered. Please contact us firstname.lastname@example.org for further assistance.
Wrong Items Received
If you have been shipped the wrong item, please contact us at email@example.com so that we can verify the mistake and ship you the correct item as quickly as possible.
We have full confidence in all our products, but if you have received a product that has left you unsatisfied, contact us within 30 days upon delivery of your order so that we can work with you to find a suitable resolution, which may include a full or partial refund, a replacement, or a store credit.
If you would like to return an item and it is within the aforementioned timeframe, contact us at firstname.lastname@example.org, our customer support is on standby to further assist you. Refunds/Exchange will only be issued after we receive your return.
The most important thing to us is that you are left happy with your shopping experience with us.