Privacy Policy

Welcome to rungne.com. This Privacy Policy outlines how we handle your personal information when you visit or make a purchase from rungne.com (the "Site").

Personal Information Collection

Device Information: Upon visiting the Site, we automatically collect data about your device, such as web browser, IP address, time zone, and cookies installed on your device. As you navigate the Site, we gather details on the web pages or products viewed, referral sources, and interaction metrics. We use technologies like cookies, log files, and electronic files (web beacons, tags, pixels) for this purpose.

Order Information: When you make a purchase, we collect details like your name, billing and shipping addresses, payment information (credit card numbers), email, and phone number.

Use of Personal Information

Order Fulfillment: We use Order Information to process your purchases, including payment processing, shipping arrangements, and sending invoices or order confirmations.

Communication: We use your information to communicate with you and screen orders for fraud or risk.

Site Optimization: Device Information helps us to screen for risk and fraud, improve site functionality, generate analytics on customer interaction, and measure the effectiveness of our marketing campaigns.

Sharing Personal Information

We share your Personal Information with third parties like Shopify (our online store platform) and Google Analytics to help us understand how you use our Site. We also share information to comply with laws, respond to legal requests, or protect our rights.

Behavioural Advertising

We use your Personal Information for targeted advertising. You can opt out of targeted advertising through specific links provided (Facebook, Google, Bing) or the Digital Advertising Alliance’s opt-out portal.

Do Not Track

Our site does not change its data collection and use practices when detecting a Do Not Track signal from your browser.

Your Rights

If you are in Europe, you have rights to access, correct, update, or delete your personal information. For any requests, contact us directly.

Data Retention

We retain your Order Information for our records unless you ask us to delete it.

Changes to the Policy

We may update this policy to reflect changes in our practices or for other operational, legal, or regulatory reasons.

Contact Us

For more about our privacy practices, questions, or complaints, email us at support@rungne.com or reach out via mail at the address provided.

30-Day Return Policy

You have 30 days from the receipt of your item to initiate a return if you’re not satisfied.

Return Conditions

• Item must be in its original condition: unworn/unused, with tags, and in original packaging.
• Receipt or proof of purchase required.

Initiating a Return

• Contact us at support@rungne.com to start the process.
• Returns should be sent to: Lilleakerveien 2 E, 0283 Oslo, Norway.
• A return shipping label and instructions will be provided upon acceptance.
• Note: Returns without prior request will not be accepted. Return shipping costs are $25 (or $5 for domestic orders).

For any return inquiries, reach out to support@rungne.com.

Damages and Warranty

• We offer a 2-year warranty against manufacturing defects. Notify us within 2 months of discovering any defects.
• Warranty does not cover damages from misuse or non-manufacturing related issues.
• Contact us immediately if your order is defective, damaged, or incorrect upon arrival.

Exceptions

• No returns on perishable, custom, personal care goods, hazardous materials, flammable liquids/gases, sale items, or gift cards.

Exchanges

• For exchanges, return the item and make a separate purchase for the new item.

European Union Customers

• EU customers have a 14-day cooling-off period for returns, no justification needed.

Refunds

• Upon receiving and inspecting your return, we will inform you about the approval status of your refund.
• Approved refunds are processed within 10 business days to the original payment method.
• For delays beyond 15 business days post-approval, contact support@rungne.com.